Return & Refund Policy

Thank you for shopping at NeoSan Labs!


You have fifteen (15) calendar days to return the NeoSan Labs chemical product from the date you received it. Please, note that there is no return or refund on the NeoSan Labs CONNECT Stickers. To be eligible for a return, your NeoSan Labs product must be unused and in the same condition that you received it. If you unscrewed the plastic containers, you will not be eligible for a return. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.


Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.


If you have any questions on how to return your item please contact us at [email protected].